Workforce Management (WFM)
THE LINK BETWEEN EFFICIENT PRODUCTIVITY AND CLIENT SATISFACTION
Efficiency and productivity are considered by some people to be synonyms-both refer to getting more or better work done in less time. Others consider them antonyms, thinking of “efficiency” as doing the some with less, and “productivity” as doing more with the same.
The truth is the teams today need to harness the power of both efficiency and productivity if they want to consistently delight their stakeholders and clients.